FAQs

For mainland France, you can choose home delivery via Colis Privé (normal delivery), Chronopost (express delivery) or Mondial Relay.

For the Euro zone, as well as the United Kingdom and Switzerland, via Colissimo (normal delivery), DHL (express delivery) or Mondial Relay.

For the rest of the world , we offer delivery via DHL (express delivery).

For normal delivery or to a relay point, your package will be shipped within 48 working hours. For Express delivery, delivery the next day if order placed before 11:30 a.m. (except Friday because there is no delivery on Saturday/Sunday and public holidays).During busy periods, sales periods or collection launches, these delivery times may be slightly modified. Thanks for your patience.

To track your order, you can log in to your customer area. If, during your purchase, you did not create a customer account and continued as a visitor, you can create an account using the address provided during your order, and the latter will appear in your new account.

Yes, we deliver to all countries in the world! Find information relating to delivery times and costs above, by clicking on the questions concerned.

If your package appears lost or stolen, we invite you to contact our Customer Service by
email to contact@angarde.fr
Our team will contact the carrier to initiate the necessary procedures.
Remember to specify the number of the Angarde order concerned for processing
quick response to your request!

When your order is validated, we send you a confirmation email including
the number of your order as well as the summary of your basket.

You can also find the details of your order in your my account/my orders area.
Didn't receive the summary? Write to us at contact@angarde.fr
we can check the status of your order with you.

To connect to your customer account, click on the my account space at the top right
from the home page on your computer, or on the menu from your mobile. Enter your
email address and your password then validate.

You have 30 days to return a product that does not suit you. This period begins from the date of receipt of your package (exception made during the end of year period when orders placed between November 1 and December 20 can be returned until January 15 of the following year ).

The refund is made within 15 working days by re-crediting your bank card or your PayPal account after checking the good condition of the item and its packaging.

It depends on your delivery country:

In mainland France, Spain, Germany, Luxembourg and Belgium , return costs are at the
charge of Angarde. Reshipping costs are also the responsibility of Angarde.

For the euro zone (excluding mainland France, Spain, Germany, Luxembourg, Belgium) , return costs are the responsibility of the customer. Return shipping costs are your responsibility.
from Angarde.

For the rest of the world , return costs are the responsibility of the customer. Return shipping costs are also the customer's responsibility.

Your order must be returned in perfect condition (impeccable inner and outer soles for example), in the original box with pouch and cork soles, and within 30 days.

To proceed with your return, we invite you to go to the Return an item page, and click on the “PROCEED WITH THE RETURN” button. You will be guided through the process.

If you wish to return a product purchased on pre-order, go through the usual interface. If you have requested an exchange and there is a price difference, do not hesitate to contact us at contact@angarde.fr, and we will refund the difference upon receipt of your returned pair.

Absolutely, you have the possibility to make a return or an exchange, your order must be returned in perfect condition and in its original packaging, the latter cannot be used as a parcel. If you wish to reuse the transport box that was initially used to send your order to return it, remember to remove the transport label already present on the box, to replace it with the new label that you will have printed. You can generate your return label here.

Yes, you can send us a second return. In this case, the return costs are your responsibility. We invite you to contact our Customer Service by email at contact@angarde.fr providing your order number as well as the email address used to place the order. We can then give you a QR code to place inside your package and then you can return your package, at your expense, to the address of our warehouse that we will give you.

Benefit from secure payment by credit card and Paypal. You can also benefit from payment in 2X or 3X with ALMA.

Angarde pays full attention to security issues regarding payment on the Internet. Your banking data is transmitted to our server encrypted using the SSL (Secure Socket Layer) protocol and transferred in a completely secure environment to our payment intermediary STRIPE. Your banking data is not kept in any way.

To enter your promo code, easy! Simply click on the "payment" button in your basket, and add it in the dedicated field at the top right of the next step (Information step)!

For all our products, we choose high-end recycled, upcycled and natural materials in order to be in line with our circularity and sustainability approach. Find details of our materials here .

Your Angarde Espadrilles, Mules and Slippers are assembled in the South East of Spain, by a family business with more than 25 years of know-how in the footwear sector.

Our clothes are made in Portugal. Each of our products is carefully designed in workshops specialized in their respective field, to guarantee exceptional quality and compliance with the high standards that we are committed to maintaining.

Our loungewear/homewear clothing features a style that is both comfortable and trendy, featuring pieces made from sustainable materials such as organic cotton and modal. The clothing is designed to provide optimal comfort throughout the day, with loose fits and breathable materials. They are designed to be worn indoors but also outdoors for some of our pieces.

Our clothes are made from various durable and comfortable materials, offering both a comfortable feeling when worn while respecting our CSR objectives. Here is an overview of the main materials used in our collection, as well as the pieces for which they are present:

Tencel: Tencel is an ecological fiber derived from wood cellulose. We use it in the making of our pajama shorts, providing a soft, flowy feel, perfect for relaxing nights at home or days out. relaxing. Its loose and long cut ensures optimal comfort, while its elastic waistband guarantees a perfect fit. Our long pajamas are made from a blend of tencel and organic cotton.

Organic cotton: Organic cotton is an environmentally friendly alternative to conventional cotton cultivation. We use it in several pieces of our collection, long pajamas but also t-shirts, tank tops, pants, sweatshirts and shirts. This material offers a soft and comfortable feeling, while being breathable and durable.

Modal: Modal is a soft and light fiber derived from wood cellulose. We use it in the manufacture of our tank tops, providing a second-skin feeling and optimal comfort. Combined with organic cotton, it guarantees increased breathability and durability, while offering a casual and trendy style.

Terry cloth: Our clothes are also made from 100% organic cotton terry cloth, weighing 340g for a perfect fit. One of our flagship pieces is the short-sleeved shirt in organic cotton terrycloth. Ultra comfortable thanks to the softness of the sponge and its loose cut, it is also elegant with its V-neck with a perfect neckline and its pretty buttons. This shirt can be worn alone or over our tank top, and it pairs perfectly with our terrycloth shorts or even jeans for mid-season days.

Currently, we do not offer boys' sizes from 35 to 38. However, we recommend that you look at our women's models, which start at size 35 and go up to size 42 and can be perfectly suitable for a still narrow foot.

To place an order at Angarde, you have two options: buy online, by selecting the item that suits you and adding to the basket then following the instructions, or in store: either at our resellers or in our new boutique! Find all our points of sale here.

Absolutely, you will find them online, right here .

The 2nd life program allows you to recycle all your Angarde pairs when they reach the end of their life. By returning a pair, you receive a -15% voucher to be used on all of our collections (excluding pre-orders).

The 2nd Life Program is currently dedicated exclusively to our pairs of shoes, and at the moment, we have not yet put in place any arrangements for recycling clothing. However, you can always drop off your clothes at collection points provided for this purpose. We are actively working to expand our recycling and sustainability initiatives across our entire product line. Stay informed, because we will keep you informed as soon as a process is put in place for clothing recycling. Our goal is to continue progressing towards a more environmentally friendly approach at every stage of our production and product life cycle.

To benefit from the Angarde loyalty program, all you need to do is create an account! You will earn the amount of your order in points, and your points will allow you to obtain discount vouchers, free delivery or other rewards. Find the details of your benefits here.

You can contact Angarde Customer Service from Monday to Friday from 10:30 a.m. to 12:30 p.m.
then from 2:30 p.m. to 6 p.m.:
1) by email: contact@angarde.fr
2) by chat (“chat” button at the bottom right of your screen)
3) by telephone at +33 1 42 33 06 38

Marine and her team will be delighted to answer you!

Do not hesitate to call us on 01 42 33 06 38 or go to the contact page to obtain quick feedback by email. We will be happy to answer you, from 10 a.m. to 12:30 p.m. and from 2:30 p.m. to 6 p.m.

From mainland France, Spain, Germany, Switzerland, Belgium and
Luxembourg we can reship your order free of charge.
We invite you to contact our Customer Service by email at contact@angarde-
shoes.com by confirming your delivery details (last name, first name, address, number
telephone number, email and order number).
We will then send you confirmation that your request has been taken into account and you will need to
However, please wait a few days to receive your new shipping number from our
part - the time we receive your returned package and prepare for reshipment.
From other countries, we unfortunately cannot reship your order.
free.

Your orders can be grouped into a single package if you have placed several orders within the same hour, with the same bank card and you have chosen the same delivery address, during our opening hours from Monday to Friday, from 10 a.m. to 12:30 p.m. and from 2:30 p.m. to 6 p.m. (excluding public holidays).
Write to us within an hour of your order at contact@angarde.fr with your order numbers so that we can group them together and refund the shipping costs on one of the 2 orders. If your orders have already been shipped, we will not be able to group them together.
f the total of the two orders reaches the threshold necessary to benefit from delivery
free, shipping costs will be fully refunded.

Once your order has been confirmed, we cannot guarantee that it will be possible to change it. However, if you wish to make any changes, please contact our customer service at contact@angarde.fr as soon as possible. If the order was placed between Monday and Friday (excluding public holidays) during customer service opening hours (10am-12:30pm and 2:30pm-6pm), it may be possible to change it in time. If the order has not yet been shipped, we may attempt to make the desired changes. We can make size changes, or model changes if the desired replacement model is the same price as the initial model.

Once your order has been validated, you have one hour to cancel it. Write to us at contact@angarde.fr with your order number during our opening hours from Monday to Friday, from 10 a.m. to 12:30 p.m. and from 2:30 p.m. to 6 p.m. (excluding public holidays).

After this period, our teams will no longer be able to cancel your order.

In this case, we will invite you to return your items once received and then, we will reimburse you within 15 working days once your return package has been received at our warehouse.

If you have received an incorrect item or a size that does not match your order, we are sorry. Please contact us at contact@angarde.fr within 14 days of receiving your package. Include your order number and a description of the problem. We will provide you with instructions on how to return the item for a refund or exchange.

When the site receives a large number of visitors, technical problems may appear. We recommend using the Google Chrome browser to facilitate your navigation on our site.

All exchanges are possible in store, including for Internet orders. We accept exchanges for online orders, but we advise you to call beforehand to make sure that the item you want in exchange is available in store. Here is the store's phone number: 06 58 24 82 68 open Tuesday to Saturday from 12 p.m. to 7:30 p.m.

Please note that this does not apply to private sales, for which we do not necessarily have the models available in store.

In-store returns for refunds are possible, including for orders placed online. We accept all items for refunds, provided they are in their original packaging and have not been worn. The store is open Tuesday to Saturday from 12:00 to 19:30.

Our shop has little stock. If you want an item indicated as available in our shop at 80 rue d’Aboukir 75002 Paris you can call to have it set aside. Here is the shop’s phone number: 06 58 24 82 68 open Tuesday to Saturday from 12 p.m. to 7:30 p.m. To reserve items in store, please call our shop providing your name, first name, phone number and the desired item. If the pair is in stock it will be set aside for you.

Create your Angarde account to receive our invitations or track your orders
very easily.

To create a customer account, nothing could be simpler:
- Click on the my account space at the top right of the home page on your computer, or on the menu from your mobile.
- Enter your email address on the identification page.
- Fill in the requested information and validate

Our newsletter is full of information and shares with you the latest Angarde news, collections releases and much more!

To receive our invitations, simply go here .

If you still do not receive our invitations, we invite you first time to check your spam, try from your computer and add the address contact@angarde.fr to your address book.

Favorite pieces? You can create your wishlist by clicking on the
little heart present on each product sheet. Note that these parts are not reserved for you.

During collection launches, certain pieces may be quickly
sold out. However, you can create an alert in order to be kept informed of a possible
restocking. To do this, simply click on Be notified of restocking on the product sheet
in question. You will receive an email if it becomes available again.

The Espadrille:

You can wash your pair of espadrilles in cold water, with soap and a nail brush. Models without sequins can also be machine washed (30° or cold, without spinning).

The Mule:

Water-resistant outsole (dries quickly). Upper (upper part) to be cleaned with cold water, soap, and a sponge.

The Slipper:

We use high-end materials (recycled Italian wool, premium leather, etc.) in the making of your slippers. It is therefore necessary to take care of them on a daily basis, as you would with a beautiful cashmere sweater. We advise you to wear them indoors but not "as slippers", to protect them from moths (they are recycled but natural wool) and to clean them with water and Marseille soap if necessary. If your insoles are worn out, you will find replacement wool insoles on our site.

Organic cotton t-shirts, tank tops, sweatshirts and trousers:

Wash them gently at 30°C inside out.

For organic cotton terry shorts and shirts:

Wash them inside out at 30°C and dry them flat.

For Tencel pyjama shorts:

Wash them inside out, cold or at 30°C, with little or no spin, and let them air dry. Tencel requires little or no ironing. If necessary, iron inside out at a low temperature.

For Tencel pyjama tops and bottoms:

Wash them inside out, cold or at 30°C, with little or no spin, and let them air dry. Tencel requires little or no ironing. If necessary, iron inside out at low temperature. You can find more information on care here.

If you find that your package has been delivered to the wrong address, please contact our customer service by email at contact@angarde.fr providing your order number and the original delivery address. We will do our best to resolve this issue quickly.