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Free delivery from 90€ of purchase

Returns offered in mainland France within 30 days

Shop open Sundays 24 & 31

-20% on men's and women's espadrilles, mules and sneakers with code RENTREE

FAQs

A doubt, a question, some information...? Everything happens here!

Delivery

What delivery methods are offered to me?

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For mainland France , you can choose home delivery via Colis Privé (normal delivery), Chronopost (express delivery) or Mondial Relay.


For the Euro zone, as well as the United Kingdom and Switzerland , via Colissimo (normal delivery), DHL (express delivery) or Mondial Relay.

For the rest of the world
, we offer delivery via DHL (express delivery).

How to track my order ?

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To track your order, you can log in to your customer area. If, during your purchase, you did not create a customer account and continued as a visitor, you can create an account using the address provided during your order, and the latter will appear in your new account.

Can I have it delivered abroad?

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Yes, we deliver to all countries in the world! Find information relating to delivery times and costs above, by clicking on the questions concerned.

My package appears lost or stolen. What to do ?

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If your package appears lost or stolen, we invite you to contact our Customer Service by
email to contact@angarde.fr
Our team will contact the carrier to initiate the necessary procedures.
Remember to specify the number of the Angarde order concerned for processing
quick response to your request!

My package has been returned to the sender. What to do ?

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From mainland France, Spain, Germany, Switzerland, Belgium and
Luxembourg we can reship your order free of charge.

We invite you to contact our Customer Service by email at contact@angarde-
shoes.com by confirming your delivery details (last name, first name, address, number
telephone number, email and order number).
We will then send you confirmation that your request has been taken into account and you will need to
However, please wait a few days to receive your new shipping number from our
part - the time we receive your returned package and prepare for reshipment.
From other countries, we unfortunately cannot reship your order.
free.

Livraison

Quels sont les délais de livraison ?

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Pour une livraison normale ou en point relais, votre colis sera expédié sous 48 heures ouvrées.

Pour une livraison Express, livraison le lendemain si commande passée avant 11h30 (sauf le vendredi car il n’y a pas de livraison le samedi / dimanche et les jours fériés).

En période de forte affluence, période de soldes ou de lancement de collection ces délais de livraison peuvent être légèrement modifiés. Merci pour votre patience.

My command

How can I ensure that my order has been taken into account?

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When your order is validated, we send you a confirmation email including
the number of your order as well as the summary of your basket.

You can also find the details of your order in your my account/my orders area.
Didn't receive the summary? Write to us at contact@angarde.fr
we can check the status of your order with you.

I have placed several orders, can I combine them?

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Your orders can be grouped into a single package if you have placed several
orders on the same day, with the same bank card, and you have chosen the
same delivery address.
Write to us at contact@angarde.fr with your order numbers
so we can group them together.
If the total of the two orders reaches the threshold necessary to benefit from delivery
free, shipping costs will be fully refunded.

Cancel my order

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Once your order has been validated, you have one hour to cancel it.
Write to us at contact@angarde-shoes.com with your number
order.
After this period, our teams will no longer be able to cancel your order.
In this case, we will invite you to return your items once received and then we
will reimburse you within 15 days once your return package is received at our warehouse.

Technical problem on the site

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When the site receives a large number of visitors, technical problems may
appear. We recommend using the Google Chrome browser to facilitate
your navigation on our site.

My account

How do I log in to my customer account?

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To connect to your customer account, click on the my account space at the top right
from the home page on your computer, or on the menu from your mobile. Enter your
email address and your password then validate.

Create an Angarde account

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Create your Angarde account to receive our invitations or track your orders
very easily.


To create a customer account, nothing could be simpler:
- Click on the my account space at the top right of the home page on your computer, or on the menu from your mobile.
- Enter your email address on the identification page.
- Fill in the requested information and validate

Receive the Angarde newsletter

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Our newsletter is full of information and shares with you the latest Angarde news,
collectible releases and much more!
To receive our invitations, simply go here .

If you still do not receive our invitations, we invite you first
time to check your spam, try from your computer and add
the address contact@angarde.fr to your address book.

My Wishlist

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Favorite pieces? You can create your wishlist by clicking on the
little heart present on each product sheet. Note that these parts are not reserved for you.

My alerts

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During collection launches, certain pieces may be quickly
sold out. However, you can create an alert in order to be kept informed of a possible
restocking. To do this, simply click on Be notified of restocking on the product sheet
in question. You will receive an email if it becomes available again.

Back

How long can I make my return?

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You have 30 days to return a product that does not suit you. This period begins from the date of receipt of your package (exception made during the end of year period when orders placed between November 1 and December 20 can be returned until January 15 of the following year ).

How long will it take for me to be reimbursed after my return?

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The refund is made within 15 working days by re-crediting your bank card or your PayPal account after checking the good condition of the item and its packaging.

Are there return costs?

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It depends on your delivery country:

In mainland France, Spain, Germany, Luxembourg and Belgium , return costs are at the
charge of Angarde. Reshipping costs are also the responsibility of Angarde.

For the euro zone (excluding mainland France, Spain, Germany, Luxembourg, Belgium) , return costs are the responsibility of the customer. Return shipping costs are your responsibility.
from Angarde.


For the rest of the world , return costs are the responsibility of the customer. Return shipping costs are also the customer's responsibility.

Under what conditions can I return my product?

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Your order must be returned in perfect condition (impeccable inner and outer soles for example), in the original box with pouch and cork soles, and within 30 days.

How do I proceed with my return?

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To proceed with your return, we invite you to go to the Return an item page, and click on the “PROCEED WITH THE RETURN” button. You will be guided through the process.

Can I return a pre-order?

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If you wish to return a product purchased as a pre-order, you have the option of reordering the same product at the same pricing conditions as when you pre-ordered: we will refund the difference upon receipt of your returned pair.

Can I make a second return?

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Yes, you can send us a second return. In this case, the return costs are your responsibility.
charge. We invite you to contact our Customer Service by email at
the address contact@angarde-shoes.com providing you with your order number as well
than the email address used to place the order. We can then give you a
QR code to place inside your package then you can return your package to your
costs, to the address of our warehouse that we will give you.

Retour

Puis-je effectuer un second retour ?

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Oui, vous pouvez nous adresser un second retour. Dans ce cas, les frais de retour sont à votre
charge. Nous vous invitons à contacter notre Service Client par email à
l'adresse contact@angarde.fr en vous munissant de votre numéro de commande ainsi
que de l’adresse mail qui a servi à passer la commande. Nous pourrons alors vous donner un
QR code à placer à l’intérieur de votre colis puis, vous pourrez retourner votre colis, à vos
frais, à l’adresse de notre entrepôt que nous vous indiquerons.

Payment

What payment methods are offered?

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Benefit from secure payment by credit card, Amazon or Paypal.

Is the payment secured ?

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Angarde pays full attention to security issues regarding payment on the Internet. Your banking data is transmitted to our server encrypted using the SSL (Secure Socket Layer) protocol and transferred in a completely secure environment to our payment intermediary STRIPE. Your banking data is not kept in any way.

I have a promo code, where can I enter it?

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To enter your promo code, easy! Simply click on the "payment" button in your basket, and add it in the dedicated field at the top right of the next step (Information step)!

Products

What materials does Angarde use?

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For all our products, we choose high-end recycled, upcycled and natural materials in order to be in line with our circularity and sustainability approach. Find details of our materials here .

Under what conditions are Angarde shoes produced?

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Your Angarde Espadrilles, Mules and Slippers are assembled in the South East of Spain, by a family business with more than 25 years of know-how in the footwear sector.

Your Angarde Sneakers are made in the Porto region, in the North East of Portugal, the footwear basin where the biggest luxury brands are produced.

How do I buy my product?

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To obtain your Angarde pair, there are two options: buy it online, by selecting your size, adding to the basket and then letting yourself be guided; or in store, either at our resellers or in our new store! Find all our points of sale here .

Can I buy a gift card?

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Absolutely, you will find them online, right here .

Produits

Dans quelles conditions sont produits les vêtements Angarde ?

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Nos vêtements sont confectionnés au Portugal. Chacun de nos produits est conçu avec soin dans des ateliers spécialisés dans leur domaine respectif, afin de garantir une qualité exceptionnelle et un respect des normes élevées que nous nous engageons à maintenir.

Quel est le style de nos vêtements ?

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Nos vêtements loungewear / homewear présentent un style à la fois confortable et tendance, mettant en avant des pièces confectionnées à partir de matériaux durables tels que le coton biologique et le modal. Les vêtements sont conçus pour offrir un confort optimal tout au long de la journée, avec des coupes amples et des matières respirantes. Ils sont conçus pour être portés en intérieur mais également en extérieur pour certaines de nos pièces.

Comment acheter mon produit ?

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Pour faire une commande chez Angarde, vous avez deux options : achetez en ligne, en sélectionnant l’article qui vous convient et en ajoutant au panier puis en vous laissant guider ou, en magasin : soit chez nos revendeurs, soit dans notre nouvelle boutique ! Retrouvez tous nos points de vente ici.

Services

What is the 2nd life program?

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The 2nd life program allows you to recycle all your Angarde pairs when they reach the end of their life. Complete this form to send us your request. You will then receive a prepaid slip so that you can return your pair to us at the end of its life. To thank you, we will send you a -15% voucher to be used on all of our collections (excluding pre-orders).

How does the Angarde loyalty program work?

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To benefit from the Angarde loyalty program, all you need to do is create an account ! You'll earn the amount of your order in points, and your points will allow you to get coupons, free delivery or other rewards. Find details of your benefits here .

Comment fonctionne le programme fidélité Angarde ?

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Pou béneficier du programme de fidélité Angarde, il vous suffit de créer un compte ! Vous gagnerez le montant de votre commande en points, et vos points vous permettrons d'obtenir des bons de réduction, la livraison offerte ou d'autres récompenses. Retrouvez le détail de vos avantages ici.

You haven't found the answer to your question and would like to contact us?

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Do not hesitate to call us on 01 42 33 06 38 or go to the contact page to obtain quick feedback by email. We will be happy to answer you, from 10 a.m. to 12:30 p.m. and from 2:30 p.m. to 6 p.m.

Contact

How to contact Angarde?

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You can contact Angarde Customer Service from Monday to Friday from 10:30 a.m. to 12:30 p.m.
then from 2:30 p.m. to 6 p.m.:
1) by email: contact@angarde.fr
2) by chat (“chat” button at the bottom right of your screen)
3) by telephone at +33 1 42 33 06 38

Marine and her team will be delighted to answer you!

The shop

Can I return an order made online to the store?

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Yes, parts ordered online can be returned to our Angarde Boutique:
80 rue d'Aboukir, 75002 Paris - Tuesday to Saturday from 11 a.m. to 7:30 p.m.

Is it possible to reserve an item in store?

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We do not yet offer an in-store e-reservation service. You can
However, contact our store by telephone at the following number: 01 40 13 90 96

Maintaining my Angarde

How do I maintain my pair of Angarde shoes?

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The Espadrille:
You can wash your pair of espadrilles with cold water, soap and a nail brush. Models without glitter can also be machine washed (30° or cold, without spinning).

Sneakers:
After removing the dust with a brush, apply our Sneakers Shampoo . Lather, rinse with clean water, pat them dry and let them air dry on wooden shapes. We recommend that you apply a veil of Eco Protect waterproofing to your sneakers to protect them from rain and future stains. When you are not wearing them, store them in a cupboard away from humidity, held in place by wooden tensioners .

The mule :
Water-resistant outsole (dry quickly). Upper (upper part) to clean with cold water, soap, and a sponge.

The Slipper:
We use high-end materials (recycled Italian wool, premium leather, etc.) in the making of your slippers. It is therefore necessary to take care of it on a daily basis, as you would a beautiful cashmere sweater. We advise you to wear them indoors but not "in slippers", to protect them from moths (they are recycled but natural wool) and to clean them with water and Marseille soap if necessary. If your soles are worn, you will find replacement wool soles on our site.