FAQs

To proceed with your return, we invite you to click here. You will be guided throughout the process.

You have 30 days to return a product that does not suit you. This period begins from the date of receipt of your package.

For delivery in mainland France, you can choose:

- a delivery to a relay point via Shop2Shop, free from 90€ of purchase, otherwise 3.90€. Also valid for Belgium via Mondial Relay. Please note, if you choose a delivery to a pick-up relay point (i.e. lockers), the processing time is 3 days (weekends and public holidays included). If you choose a delivery to a "classic" relay point (in a store for example), the time is 7 days.

- Home delivery for €5.90. Also valid for Belgium.

- express delivery (€10)

For the Euro zone, the United Kingdom and Switzerland, home delivery via Colissimo (€10), or express delivery via DHL (€20).

For the rest of the world, we suggest express delivery via DHL (20€). If the country of delivery is not part of the European Union, customs duties may apply and will be borne by the customer.

Delivery times:

For normal delivery or to a relay point, your package will be shipped within 48 working hours.

For Express delivery, delivery the next day if the order is placed before 11:30 a.m. (except Fridays because there is no delivery on Saturdays/Sundays and public holidays).

During busy periods, sales periods or collection launches, these delivery times may be slightly modified.

To track your order, you can log in to your customer area. If, during your purchase, you did not create a customer account and continued as a visitor, you can create an account using the address provided during your order, and the latter will appear in your new account.

When your package is shipped, you will receive an email from our logistician Sympl to track your package with a tracking number. Do not hesitate to check your junk mail.

It may happen that if the initially chosen relay point is saturated, the carrier redirects your package to the closest available relay point to your home address. Unfortunately, it is not possible for us to change this relay point. If you cannot collect your package there, you will have to wait for it to be returned to us at the end of the relay's waiting period. You can also reorder and we will refund the package by returning it to the sender once it has been received.

Yes, we ship to all countries in the world! Find information on delivery times and costs above, by clicking on the relevant questions.

If your package appears lost or stolen, we invite you to contact our Customer Service by
email to contact@angarde.fr
Our team will contact the carrier to initiate the necessary procedures.
Remember to specify the number of the Angarde order concerned for processing
quick response to your request!

When your order is validated, we send you a confirmation email including
the number of your order as well as the summary of your basket.

You can also find the details of your order in your my account/my orders area.
Didn't receive the summary? Write to us at contact@angarde.fr
we can check the status of your order with you.

To connect to your customer account, click on the my account space at the top right
from the home page on your computer, or on the menu from your mobile. Enter your
email address and your password then validate.

The refund is made within 15 working days by re-crediting your bank card or your PayPal account after checking the good condition of the item and its packaging.

It depends on your delivery country and the type of return.

A. For an exchange from France, Belgium, Germany, the Netherlands, Spain and Luxembourg: you have 30 days to return your item to us free of charge. The return shipping costs are also the responsibility of Angarde in the event of an exchange.

B. For a refund from France, Belgium, Germany, the Netherlands, Spain and Luxembourg: you have 30 days to return your item to us. The return costs, amounting to €3.90, are the responsibility of the customer and will be deducted at the time of the refund.

C. Refunds from the rest of the world. We do not offer exchanges for the rest of the world. If you wish to exchange an item, you must make a return for refund and make a new purchase. Refund requests from the rest of the world can also be made on the link below. The return label to be generated for shipping is the responsibility of the customer. Don't forget to include the QR code sent in your package so that your return is validated.

You can return your product under the following conditions:

- For shoes: make sure the insoles and outsoles are in very good condition and are returned in the original box with the carrying pouch and cork insoles if applicable. Please note that the shoe box should not be used as a shipping box.

- For clothing: please return the item in its original packaging in perfect condition and make sure the label is still attached. Clothing packaging cannot be used as a parcel.

Absolutely, you have the possibility to make a return or an exchange, your order must be returned in perfect condition and in its original packaging, the latter cannot be used as a parcel. If you wish to reuse the transport box that was initially used to send your order to return it, remember to remove the transport label already present on the box, to replace it with the new label that you will have printed. You can generate your return label here.

Yes, absolutely! You can make a return even without having created a customer account. All you need to do is enter your email address and your order number via the dedicated returns page.

No, a second return for exchange of the same order is not possible. You must make a return for reimbursement and, at the same time, place a new order.

If you wish to return a product purchased on pre-order, go through the usual interface. If you have requested an exchange and there is a price difference, do not hesitate to contact us at contact@angarde.fr, and we will refund the difference upon receipt of your returned pair.

Angarde pays close attention to security issues regarding payment on the Internet. Your banking data is transmitted to our server in an encrypted manner by the SSL (Secure Socket Layer) protocol and transferred in a completely secure environment to our payment intermediary PlayPlug. Your banking data is not stored under any circumstances. The accepted payment methods are Bank Card (CARTE BLEUE / VISA / MASTER CARD, AMEX), PayPal, Apple Pay and Bancontact (for payments in Belgium). You can also benefit from payment in 2x or 3x with ALMA.

Angarde pays close attention to security issues regarding payment on the Internet. Your banking data is transmitted to our server in an encrypted manner by the SSL (Secure Socket Layer) protocol and transferred in a completely secure environment to our payment intermediary PlayPlug. Your banking data is not stored under any circumstances. The accepted payment methods are Bank Card (CARTE BLEUE / VISA / MASTER CARD, AMEX), PayPal, Apple Pay and Bancontact (for payments in Belgium). You can also benefit from payment in 2x or 3x with ALMA.

To enter your promo code, easy! Just click on the "payment" button in your cart, and add it in the dedicated field at the top right of the next step (Information step)!

For all our products, we choose high-end recycled, upcycled and natural materials in order to be in line with our circularity and sustainability approach. Find the details of our materials here.

Our slippers, mules and espadrilles are assembled in the South East of Spain, by a family business with more than 25 years of know-how in the footwear sector.

Our clothes are made in Portugal. Each of our products is carefully designed in workshops specialized in their respective fields, in order to guarantee exceptional quality and compliance with the high standards that we are committed to maintaining.

Our loungewear/homewear clothing features a comfortable yet fashionable style, featuring pieces made from sustainable materials such as organic cotton and modal. The garments are designed to provide optimal comfort throughout the day, with loose fits and breathable materials. They are designed to be worn indoors but also outdoors for some of our pieces.

Our clothes are made from various durable and comfortable materials, offering both a comfortable feeling when worn while respecting our CSR objectives. Here is an overview of the main materials used in our collection, as well as the pieces for which they are present:

Tencel: Tencel is an eco-friendly fibre derived from wood cellulose. We use it in our pyjama shorts, providing a soft and flowing feel, perfect for relaxing nights at home or days out. Its loose and long cut ensures optimal comfort, while its elastic waistband guarantees a perfect fit. Our long pyjamas are made from a blend of tencel and organic cotton.

Organic cotton: Organic cotton is an environmentally friendly alternative to conventional cotton farming. We use it in several pieces of our collection, the long pajamas but also the t-shirts, tank tops, pants, sweatshirts and shirts. This material offers a feeling of softness and comfort, while being breathable and durable.

Modal: Modal is a soft and lightweight fiber derived from wood cellulose. We use it in the manufacture of our tank tops, offering a second-skin feel and optimal comfort. Combined with organic cotton, it guarantees increased breathability and durability, while offering a casual and trendy style.

Terry cloth: Our clothes are also made of 100% organic cotton terry cloth, with a weight of 340g for a perfect fall. One of our flagship pieces is the short-sleeved shirt in organic cotton terry cloth. Ultra comfortable thanks to the softness of the terry cloth and its loose fit, it is also elegant with its V-neck with a perfect neckline and its pretty buttons. This shirt can be worn alone or over our tank top, and it goes perfectly with our terry cloth shorts or even jeans for mid-season days.

Currently, we do not offer boys' sizes from 35 to 38. However, we recommend that you look at our women's models, which start at size 35 and go up to size 42 and can be perfectly suitable for a still narrow foot.

To place an order at Angarde, you have two options: buy online, by selecting the item that suits you and adding to the basket then following the instructions, or in store: either at our resellers or in our new boutique! Find all our points of sale here.

Absolutely, you will find them online, right here .

The 2nd life program allows you to recycle all your Angarde pairs when they reach the end of their life. By returning a pair, you receive a -15% voucher to be used on all of our collections (excluding pre-orders).

To benefit from the recycling discount code, it is imperative to be registered for our newsletter before generating your return slip. By registering, you will receive all the necessary information as well as the discount code once your pair to be recycled has been sent.
If you are not yet registered, you can register directly on our website at the bottom of this page. Be sure to check your emails, including your spam, to ensure you receive the code.

The 2nd Life Program is currently dedicated exclusively to our footwear, and at this time, we do not have any recycling facilities for clothing. However, you can still drop off your clothing at designated collection points. We are actively working to expand our recycling and sustainability initiatives across our entire product range. Stay tuned as we will update you as soon as a process is in place for clothing recycling. Our goal is to continue to move towards a more environmentally friendly approach at every stage of our production and product lifecycle.

You can contact Angarde Customer Service from Monday to Friday from 10:30 a.m. to 12:30 p.m.
then from 2:30 p.m. to 6 p.m.:
1) by email: contact@angarde.fr
2) by chat (“chat” button at the bottom right of your screen)
3) by telephone at +33 1 42 33 06 38

Marine and her team will be delighted to answer you!

Do not hesitate to call us on 01 42 33 06 38 or go to the contact page to obtain quick feedback by email. We will be happy to answer you, from 10 a.m. to 12:30 p.m. and from 2:30 p.m. to 6 p.m.

From mainland France, Spain, Germany, Switzerland, Belgium and
Luxembourg we can reship your order free of charge.
We invite you to contact our Customer Service by email at contact@angarde-
shoes.com by confirming your delivery details (last name, first name, address, number
telephone number, email and order number).
We will then send you confirmation that your request has been taken into account and you will need to
However, please wait a few days to receive your new shipping number from our
part - the time we receive your returned package and prepare for reshipment.
From other countries, we unfortunately cannot reship your order.
free.

Your orders can be grouped into a single package if you have placed several orders in the same hour, with the same bank card and you have chosen the same delivery address, during our opening hours from Monday to Friday, from 10 a.m. to 12:30 p.m. and from 2:30 p.m. to 6 p.m. (excluding public holidays).

Write to us within the hour following your order at contact@angarde.fr with your order numbers so that we can group them together and refund the delivery costs on one of the 2 orders. If your orders have already been shipped, we will not be able to combine them.

If the total of the two orders reaches the threshold necessary to benefit from free delivery, the shipping costs will be fully refunded.

Once your order has been confirmed, we cannot guarantee that it will be possible to change it. However, if you wish to make any changes, please contact our customer service at contact@angarde.fr as soon as possible. If the order was placed between Monday and Friday (excluding public holidays) during customer service opening hours (10am-12:30pm and 2:30pm-6pm), it may be possible to change it in time. If the order has not yet been shipped, we may attempt to make the desired changes. We can make size changes, or model changes if the desired replacement model is the same price as the initial model.

Once your order has been validated, you have one hour to cancel it. Write to us at contact@angarde.fr with your order number during our opening hours from Monday to Friday, from 10 a.m. to 12:30 p.m. and from 2:30 p.m. to 6 p.m. (excluding public holidays).

After this period, our teams will no longer be able to cancel your order.

In this case, we will invite you to return your items once received and then, we will reimburse you within 15 working days once your return package has been received at our warehouse.

If you have received an incorrect item or a size that does not match your order, we are sorry. Please contact us at contact@angarde.fr within 14 days of receiving your package. Include your order number and a description of the problem. We will provide you with instructions on how to return the item for a refund or exchange.

When the site receives a large number of visitors, technical problems may appear. We recommend using the Google Chrome browser to facilitate your navigation on our site.

All exchanges are possible in store, including for Internet orders. We accept exchanges for online orders, but we advise you to call beforehand to make sure that the item you want in exchange is available in store. Here is the store's phone number: 06 58 24 82 68 open Tuesday to Saturday from 12 p.m. to 7:30 p.m.

Please note that this does not apply to private sales, for which we do not necessarily have the models available in store.

In-store returns for refunds are possible, including for orders placed online. We accept all items for refunds, provided they are in their original packaging and have not been worn. The store is open Tuesday to Saturday from 12:00 to 19:30.

Our shop has little stock. If you want an item indicated as available in our shop at 80 rue d’Aboukir 75002 Paris you can call to have it set aside. Here is the shop’s phone number: +33 6 58 24 82 68 open Tuesday to Saturday from 11:30 a.m. to 7 p.m. To reserve items in store, please call our shop providing your name, first name, phone number and the desired item. If the pair is in stock it will be set aside for you.

Create your Angarde account to receive our invitations or track your orders very easily.

To create a customer account, nothing could be simpler:
- Click on the my account space at the top right of the home page on your computer, or on the menu from your mobile.
- Enter your email address on the identification page.
- Fill in the requested information and validate.

If you have already placed an order without an account, you can create an account with the email address you used for your order. This way, your old order will be linked to your new account. Please do not use the “Forgotten password” option if you do not have an account yet as you will not receive the reset email.

If you don't receive the password reset email, it's probably because you checked out as a guest, without creating a customer account. In this case, simply create an account using the same email address that you used for your order. Once the account is created, you will be able to find your purchase history and manage your returns more easily.

No need! You can make a return even without having created a customer account. All you need to do is enter your email address and your order number in the return interface.

You can find your order number in the confirmation email you received after your purchase. It starts with the symbol “#” followed by a series of 6 numbers. If you can’t find this email, remember to check your spam folder.

For legal reasons, the billing address cannot be changed once the order has been validated. Only the delivery address can be adjusted before shipping. However, you can change your billing address on your customer account for your next orders.

From your customer account, it is not possible to generate your invoice directly. To obtain it, simply contact our customer service at contact@angarde.fr specifying your order number, and we will send it to you quickly.

For the sponsor: To take advantage of the sponsorship program, log in to your account, then go to the “Loyalty program” section. You will find a URL link that you can share with your friends.

Sponsored party advantage: By using this referral link, the new customer benefits from a -15% discount on their first order via a promo code that is sent to them.

Sponsor advantage: If the referral keeps their order, the sponsor will in turn receive a 15% promo code, once the 30-day return period has elapsed.

Our newsletter is full of information and shares with you the latest Angarde news, collection releases and much more! To receive our invitations, simply sign up in the form at the bottom of our site.

If you still do not receive our invitations, we invite you to first check your spam, try from your computer and add the address contact@angarde.fr to your address book.

To benefit from the Angarde loyalty program, all you need to do is create an account! You will earn the amount of your order in points, and your points will allow you to obtain discount vouchers, free delivery or other rewards. Find the details of your benefits here.

Wishlist: favorite pieces? You can create your wishlist by clicking on the little heart on each product sheet. Please note that these pieces are not reserved for you.

Alerts: When collections are launched, some pieces may quickly sell out. However, you can create an alert to be kept informed of a possible restock. To do this, simply click on Be notified of restocking on the product sheet in question. You will receive an email if it becomes available again.

The slipper: we use high-end materials (recycled Italian wool, premium leather, etc.) in the making of your slippers. It is therefore necessary to take care of them on a daily basis, as you would with a beautiful cashmere sweater. We advise you to wear them indoors but not "as slippers", to protect them from moths (they are recycled but natural wool) and to clean them with water and Marseille soap if necessary. If your soles are worn, you will find replacement wool soles on our site.

The mule: the outer sole is water-resistant (dries quickly). The upper (upper part) should be cleaned with cold water, soap, and a sponge.

The espadrille: you can wash your pair of espadrilles in cold water, soap and with a nail brush. Models that do not have sequins can also be machine washed (30° or cold, without spinning).

For Tencel pyjamas and pyjama shorts: wash inside out, cold or at 30°C, with little or no spin, and air dry. Tencel requires little or no ironing. If necessary, iron inside out at a low temperature.

Organic cotton clothes: wash gently at 30°C inside out.

For organic cotton terry shorts and shirts: wash inside out at 30°C and dry flat.