Return request
Submit your return request right here (even without a customer account). Be sure to include a # before your order number.
Prepare your package (by carefully following the instructions below).
The return label required to send your package is at your expense. We will provide you with the instructions and the address to which you should send your package.
From the United States
You have 30 days from the receipt of your order to submit a return request.
1. Exchange: not available.
2. Refund: you must submit your return request via our platform, but the return shipping label must be generated and paid for by you. We will provide you with the instructions and the address to which you should send your package.
Return conditions
For shoes: the insoles and outsoles must be in excellent condition, returned in the original box with the dust bag and cork insoles. The shoe box should not be used as the shipping box.
For clothing: the item must be returned in its original packaging, with the tag attached.